eDesk

eDesk is an IT helpdesk application for SME companies.

It allows clients to log on and register faults, the faults can be broken down into a number of tasks and allocated to resources to resolve. Task status allows monitoring and tracking, reports and transparent communication methods provide vital information to Clients as well as Managers. Individual tasks or faults can be costed and estimates produced, as well as time and effort monitored to produce invoices if necessary.

• Web application
• SMS and email integration
• Advanced search functionality
• Task tracking
• Multi-user functions
• Absence recording and task re-routing